Delivery :
Our goal is to provide you with the best shipping options at the best price, no matter where you live.
Standard shipping price: 5.99$ postage for orders under 59$.
Free delivery for orders over 59$.
The delivery time of the order is divided into two parts:
1. Processing time: Order verification, product quality control and packaging. All orders are sent to the distribution center for dispatch within 2-3 days of ordering.
2. Shipping Time: This is the time it takes for items to be shipped from our distribution center to your address. International delivery usually takes between 6 to 18 days. However it can be longer and go up to 25 days for some countries such as: Canada, Croatia, Estonia, Finland, Luxembourg, and Norway.
Returns & Exchanges:
At Baby’s Lane, we do our best to keep our product descriptions as detailed as possible so that you will not encounter any surprises when you receive our products.
We want our customers to know exactly what they are ordering.
Order cancellation policy:
We pride ourselves on our ability to be able to quickly process all orders that are placed on our site.
Most orders are processed within 12/24 hours. If you would like to cancel your order for any reason, email us at [email protected] asap.
A large majority of items in stock are processed and / or dispatched within 12 hours, it is imperative that you contact us during this time, so that we can attempt to cancel your order before it is processed and / or dispatched. .
No request for cancellation of your order will be taken into account if it has already been processed.
Address error:
It is your responsibility to verify the accuracy of this address and to contact us promptly to inform us of a change. This can only be done if your order has not yet been processed.
We cannot be held responsible for incorrect shipping information. We are also not responsible for refused or undeliverable orders (inaccessible addresses, incomplete addresses …).
In the latter cases, these packages can be returned to us, but not systematically.
If your order is returned to the sender, we will offer you a refund of your order deducted from the shipping costs or we will offer you a reshipment, depending on your choice.
You are not eligible for reshipment or a refund of your order until your package has been received by the sender.
Return policy :
We accept returns* for any reason!
Whether you are dissatisfied or have simply changed your mind. Our return policy is 14 days from the time you receive your products.
If for any reason you are not satisfied, just complete this return form.
Sign it and then send it with your package to the address we will give you when you write to our support.
How to return your product:
1. Send an email to our customer support to notify them of the return.
2. Pack the product in its original packaging with the item labels. (the product must be in perfect condition)
3. Attach the return form with the product in the package and ship it to the address specified by customer service.
Note: If the product is fragile, we advise you to protect it in order to avoid any breakage or damage during transport.