Exchanges / Refunds / Replacements
If you are in the 14 day return period we offer you 3 options:
1.Exchange your item for a different size / color.
Exchanges are only available for the same style size and / or color. The exchange of a different product is strictly not allowed. We recommend that you return your original item for a refund and then place a new order for the product you want.
2.Refund details and vouchers
By default, the refund method is credit.
If you wish to receive a refund on the payment method used during your purchase, you must notify us on the return form and an inspection, warehouse and handling fee of 15% will apply.
Orders that are exchanged or items returned / exchanged due to manufacturer defect do not incur these restocking charges. The charge will be applied to the original order and the balance will be refunded.
Only the final price paid (after a possible reduction) will be refunded.
Discount codes or vouchers cannot be reissued and are non-refundable.
3.Replacement of wrong or defective item
We are really sorry! Please send us an email to [email protected] with the following details:
Your order number
Description of the problem (for example, wrong / defective item)
A photo or a video
How long does it take to get a refund?
Usually, refunds can take up to two weeks to process. All refunds must be verified for authenticity and must be submitted to our accounting department for processing.
How to return an item ?
Each return request must be accompanied by a Exchange/Return form.
Please complete this form as precisely as possible and send your item along with this form to the return address that we will communicate to you by e-mail.
For any questions or concerns, email us at [email protected]
Late or missing refunds:
Check your bank account
Contact your bank
Processing time usually takes 3-5 business days
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
The customer is responsible for paying their own shipping costs for returning an item. If you receive a credit note, it will match the amount you paid. If you have notified you want a refund, you will receive exactly what you paid for the product less the restocking fee.
If you would like an exchange: Depending on your country of origin, your exchanged item may take 2-7 weeks to reach you.
If you are shipping items with a value over $ 50, we strongly suggest that you return the product to us with a tracking number.